Last updated on 28 November 2022.
General terms
Unless agreed separately between you and us, you are responsible for refunding a Customer
means any person (natural or legal) that attempts to and/or uses the Safepay Services to pay you in connection with a Transaction.
for any
Transactionmeans any particular purchase, sale, donation, order, or other transaction that takes place as part of your business or any other activities for which you are paid using the Services.
through a
Direct Bank Payment MethodDirect Bank Payment Method
. This means that you will have to refund your
Customermeans any person (natural or legal) that attempts to and/or uses the Safepay Services to pay you in connection with a Transaction.
either through a separate bank transfer to them or otherwise. We accept no responsibility for assisting you with this.
2.1
Where we owe you money as a result of any error(s), we will use reasonable efforts to procure that the Acquiring Bank
means any bank(s), financial institution(s) or other partner(s) (as may change from time to time) that have a relationship with any Network through which we are able to make the Safepay Services available to you. Where the singular term “Acquiring Bank” is used, this refers to any and all entities through which we are able to access any and all Networks.
credits your
Linked Bank Accountmeans the bank account that you have connected to your Production Safepay Account to transfer any Available Net Funds.
with
Available Net Fundsmeans Funds minus any Safepay Charges (the value of which are shown in your Production Safepay Account) that are transferred to your Linked Bank Account.
linked to such error(s) together with any
Available Net Fundsmeans Funds minus any Safepay Charges (the value of which are shown in your Production Safepay Account) that are transferred to your Linked Bank Account.
that would normally be credited to your
Linked Bank Accountmeans the bank account that you have connected to your Production Safepay Account to transfer any Available Net Funds.
for
Transactionsmeans any particular purchase, sale, donation, order, or other transaction that takes place as part of your business or any other activities for which you are paid using the Services.
that take place on the next
Business Daymeans a day (other than a Saturday or Sunday or public holiday) on which banks are open for business in Pakistan.
(or as agreed differently between you and us) after identification of such error(s). An example of this is where the
Acquiring Bankmeans any bank(s), financial institution(s) or other partner(s) (as may change from time to time) that have a relationship with any Network through which we are able to make the Safepay Services available to you. Where the singular term “Acquiring Bank” is used, this refers to any and all entities through which we are able to access any and all Networks.
settled less
Available Net Fundsmeans Funds minus any Safepay Charges (the value of which are shown in your Production Safepay Account) that are transferred to your Linked Bank Account.
to you in relation to
Transactionsmeans any particular purchase, sale, donation, order, or other transaction that takes place as part of your business or any other activities for which you are paid using the Services.
that you have processed using the
Safepay Servicesmeans payment facilitation, processing and/or other business services that may be offered by us to you.
on a particular day.
2.2
Where you owe the Acquiring Bank
means any bank(s), financial institution(s) or other partner(s) (as may change from time to time) that have a relationship with any Network through which we are able to make the Safepay Services available to you. Where the singular term “Acquiring Bank” is used, this refers to any and all entities through which we are able to access any and all Networks.
money as a result of any error(s), the
Acquiring Bankmeans any bank(s), financial institution(s) or other partner(s) (as may change from time to time) that have a relationship with any Network through which we are able to make the Safepay Services available to you. Where the singular term “Acquiring Bank” is used, this refers to any and all entities through which we are able to access any and all Networks.
will reduce any payout of
Available Net Fundsmeans Funds minus any Safepay Charges (the value of which are shown in your Production Safepay Account) that are transferred to your Linked Bank Account.
to your
Linked Bank Accountmeans the bank account that you have connected to your Production Safepay Account to transfer any Available Net Funds.
by the amount linked to such error(s) that would normally be credited for
Transactionsmeans any particular purchase, sale, donation, order, or other transaction that takes place as part of your business or any other activities for which you are paid using the Services.
that take place on the next
Business Daymeans a day (other than a Saturday or Sunday or public holiday) on which banks are open for business in Pakistan.
after identification of such error(s). An example of this is where the
Acquiring Bankmeans any bank(s), financial institution(s) or other partner(s) (as may change from time to time) that have a relationship with any Network through which we are able to make the Safepay Services available to you. Where the singular term “Acquiring Bank” is used, this refers to any and all entities through which we are able to access any and all Networks.
settled a greater amount of
Available Net Fundsmeans Funds minus any Safepay Charges (the value of which are shown in your Production Safepay Account) that are transferred to your Linked Bank Account.
to you in relation to
Transactionsmeans any particular purchase, sale, donation, order, or other transaction that takes place as part of your business or any other activities for which you are paid using the Services.
that you have processed using the
Safepay Servicesmeans payment facilitation, processing and/or other business services that may be offered by us to you.
on a particular day.
2.3
We may also require that you return any money owed to us or the Acquiring Bank
means any bank(s), financial institution(s) or other partner(s) (as may change from time to time) that have a relationship with any Network through which we are able to make the Safepay Services available to you. Where the singular term “Acquiring Bank” is used, this refers to any and all entities through which we are able to access any and all Networks.
by a bank transfer to any account specified by us. You agree that any amounts owed by you to us will be considered a debt that you owe us. This debt is payable on demand to us and we will be entitled to set-off any amounts owed to us against future
Fundsmeans the gross amount you charge a Customer in connection with a Transaction that are processed using the Safepay Services.
attributable to your
Safepay Accountmeans any Demonstration Safepay Account and/or Production Safepay Account.
or any other
Safepay Accountmeans any Demonstration Safepay Account and/or Production Safepay Account.
you have open with us.
3.1
You agree that the Settlement Schedule
means the timelines listed in our Terms of Service we sign with you which describe how Available Net Funds should settle in your Linked Bank Account following a Transaction.
is an estimated time period for settlement and due to circumstances out of our control settlement of aggregate
Available Net Fundsmeans Funds minus any Safepay Charges (the value of which are shown in your Production Safepay Account) that are transferred to your Linked Bank Account.
collected by Safepay on behalf of you for
Transactionsmeans any particular purchase, sale, donation, order, or other transaction that takes place as part of your business or any other activities for which you are paid using the Services.
may be delayed. We limit our liability to the maximum extent available under any
Lawsmeans any laws, rules, and regulations.
for any transfer that takes longer than the
Settlement Schedule means the timelines listed in our Terms of Service we sign with you which describe how Available Net Funds should settle in your Linked Bank Account following a Transaction.
. Delays can be due to circumstances beyond our control such as systems upgrades by the
Acquiring Bankmeans any bank(s), financial institution(s) or other partner(s) (as may change from time to time) that have a relationship with any Network through which we are able to make the Safepay Services available to you. Where the singular term “Acquiring Bank” is used, this refers to any and all entities through which we are able to access any and all Networks.
and/or the
Networksmeans Visa, Mastercard, UnionPay or any other organisation through which we make the Safepay Services available to you and collect the Funds from a Customer.
.
3.2
We reserve the right to refuse, condition, or suspend a Direct Settlement
means the process through which we credit your Linked Bank Account following a Transaction in which your Customer pays you using a Direct Bank Payment Method.
if:
3.2.1
you are in breach or likely to violate this Agreement;
3.2.2
we deem it necessary due to pending disputes, excessive or anticipated excessive Chargebacks
means when a Customer raises a dispute with their card/payment instrument issuing institution (such as a bank). This usually occurs when a merchant fails to provide the product or service that was part of a Transaction to the Customer, or where the payment card/instrument holder did not authorize the Charge.
,
Reversalsmeans an instruction initiated by an Acquiring Bank, Network or us to return Available Net Funds to a Customer for an existing Charge. Reversals may result from (i) invalidation of a charge by an Acquiring Bank or a Network; (ii) submission of a Charge in violation of the applicable Network Rules, or where submission of the Charge or your use of the Safepay Services violates these Terms of Service.
or refunds, or other suspicious activity associated with your use of the
Safepay Servicesmeans payment facilitation, processing and/or other business services that may be offered by us to you.
;
3.2.3
we suspect that there has been unauthorized, fraudulent or illegal activity on your Safepay Accounts
means any Demonstration Safepay Account and/or Production Safepay Account.
;
3.2.4
processing the Direct Settlement
means the process through which we credit your Linked Bank Account following a Transaction in which your Customer pays you using a Direct Bank Payment Method.
exposes you, us, or others to risks unacceptable to us; or
3.2.5
if we are required to do so by the Acquiring Bank
means any bank(s), financial institution(s) or other partner(s) (as may change from time to time) that have a relationship with any Network through which we are able to make the Safepay Services available to you. Where the singular term “Acquiring Bank” is used, this refers to any and all entities through which we are able to access any and all Networks.
, any
Networkmeans Visa, Mastercard, UnionPay or any other organisation through which we make the Safepay Services available to you and collect the Funds from a Customer.
or the
Regulatormeans the State Bank of Pakistan.
.
3.3
If we suspect or know that you are using or have used the Safepay Services
means payment facilitation, processing and/or other business services that may be offered by us to you.
for unauthorized, fraudulent, or illegal purposes, we may share any information related to such activity with the
Acquiring Bankmeans any bank(s), financial institution(s) or other partner(s) (as may change from time to time) that have a relationship with any Network through which we are able to make the Safepay Services available to you. Where the singular term “Acquiring Bank” is used, this refers to any and all entities through which we are able to access any and all Networks.
,
Networksmeans Visa, Mastercard, UnionPay or any other organisation through which we make the Safepay Services available to you and collect the Funds from a Customer.
,
Regulatormeans the State Bank of Pakistan.
or any other law enforcement agency consistent with our legal obligations. This information may include information about you, your
Safepay Accountmeans any Demonstration Safepay Account and/or Production Safepay Account.
, your
Customersmeans any person (natural or legal) that attempts to and/or uses the Safepay Services to pay you in connection with a Transaction.
, and
Transactionsmeans any particular purchase, sale, donation, order, or other transaction that takes place as part of your business or any other activities for which you are paid using the Services.
.
